Beware of Chaffee

BEWARE: I have been a Chaffee customer for over 8 years. I have had minor issues with the quality of their repairs in the past but because they are veteran owned I continued to use them..

Had a new heat pump installed at my residence on the advice of their sales rep as he stated parts to replace cooling coil are no longer available. Unit has been nothing but problems in regards to heating my house. Coils frozen up several

Absolutely terrible. Repair man was more concerned about getting to lunch. Left washer running which caused plumbing to continue to gurgle.

Our air conditioning went out mid-May, and we called Chaffee based on the good reviews. Unfortunately, our experience wasn't great. They came out late in the afternoon on a Thursday to inspect the unit and told me the condenser was bad and

So I am writing this review not because I am mad, but because I do not want this to happen to anyone else. On Friday 6-6-2025 we had them come out to look at our unit. The technician looked at it and said we had a bad compositor and a bad

Terrible company to get service from very unprofessional owner does not work with customers very well installer are very rude and disrespectful

Beyond frustrating to deal with Chaffee on a gas line repair and water line. We have done business with Chaffee for decades when it was owned by Rex Chaffee, but it's not the same. Repair still not done. It's a shame.

DO. NOT. USE. Chaffee!! If they mess up something while performing service they will act like it was not their fault and just charge the customer to have it fixed!! They came out to the house on a Friday to clean the blower wheel and

Hey thanks for swerving into the outside lane to block me from getting on Chapman highway then immediately going back to the Inside lane this morning. You'd think your name is in the side of the truck and most folks have cameras in their

The service was not done properly.

They will tell you a price on the phone and change it when they come to your place.

After our AC unit went out (we had bought it from Chaffee in 2021, you would expect an $8,000 unit to last a little bit longer, but they enjoy that one year warranty), they came out and fixed the actual unit, for a little over $400. After

Technician told me the capacitor needed to be replaced soon, that it would be $124 and hange with tax. I asked if it wasn't covered by the warranty, so he made a phone call, then told me yes it was covered under warranty so I said okay. He

very poor quality work ...installed a new system ...tech ran my hose into the wall and when we called to fix it they ran it into my sink ...then forgot about me for a couple weeks... then they finally came back fixed there own mistake...now

Did nothing more than open air handler and look in....did not know how to diagnose problem....pretended to "fix".....did install a new electrical box on outside of unit.....Charged $426.55 ....a rip off ! AC is not fixed and continues to

I called Chaffee HVAC to set up an appointment for them to come on a Friday and give me an estimate on new mini ductless system in the basement and major renovation to the upstairs system.

DO NOT USE CHAFFEE AIR! This company routinely hides fees until the end. Case and point, their "service call" does not actually include any services. As the technician stated, "It only includes the drive to your location." We chose this

Was hired to to take a look at our shower and sink for possible repairs. Made the repairs without any notice or discussion beforehand. Going on 2 weeks now and only the shower is fixed after several revisits, however the sink is still

I will not use this business because I saw a driver on Hardin Valley Road speeding & almost hit a car & then the driver flipped him off. To me very unprofessional.

One of the worst businesses in town! Rudest staff ever! Tried to cheat me out of my money!!!!

Negative:

We bought a unit from them 2 years ago. It has issues from the day it was put in. They came out multiply times and could not fix it. 2 years later, I'm still having constant problems. The thermostat has had to be replaced. It just stops